Designing a project for climate adaptation requires a systematic approach to ensure that the solutions developed are effective, efficient, and sustainable. The design process typically involves several phases, each with its unique goals and activities. The project's end goal is to create a design solution that will help people prepare for extreme weather events. To achieve this, we followed design process that includes desk research, conducting interviews, surveys and using different design methodologies as COM-B model. The initial phase of the design process involves defining a research plan. This includes identifying the problem, stakeholders, and conducting an initial literature review. This phase helps to gain a better understanding of the current state of knowledge in the field and to identify knowledge gaps that need to be addressed. It's important to use this knowledge to define learning objectives, which serve as a framework for structuring and guiding user research. This project was co-designed with Marcello Zanetta and Sara Kashir.
Recruitment plan
During this phase, we prepared a recruitment program to identify and recruit individuals with expertise in relevant fields, as well as representatives from communities affected by climate change. To ensure that we collected the most meaningful data in a timely manner, we carefully selected effective research methods. We conducted one-on-one interviews with experts and individuals who could provide insights related to our learning objectives, including communication experts, emergency and civil protection professionals, travelers with experience in weather emergencies, and Airbnb hosts. Additionally, we used a survey to reach a broader audience and collect more general information.
We analyzed the interviews and survey data to identify key insights and develop effective solutions. This involved collecting and analyzing data using appropriate methods, such as Com-B framework analysis. By carefully analyzing the data, we were able to identify patterns, themes, and opportunities for intervention.
To gain a better understanding of our insights, we create an experience map that focuses on the traveler's experience from the moment they decide to book a trip until they arrive back home. This experience map helps us identify pain points and opportunities to improve the traveler's experience during extreme weather events. By mapping out the entire journey, we can see where travelers might encounter challenges and where we can intervene to provide support. Using experience map, we were able to develop a design solution that helps people prepare for extreme weather events.
The solution
Our integrated service connects preparedness information and safety alerts through major booking companies, providing travelers with peace of mind during extreme climate events. By adding a checkbox during travel reservations, users can share their personal travel information with their consulate for automatic emergency alerts and necessary information to prevent emergencies. This solution addresses issues of education, accessibility, language barriers, official channels, and alert systems. Through brainstorming and clustering techniques, we developed this solution to better prepare travelers for extreme climate emergencies without negative experiences.
We understand that extreme weather events can be a daunting experience for many travelers, especially when they are in unfamiliar territory. We have carefully crafted our service to ensure that it is accessible to everyone, regardless of their level of knowledge or language. We believe that our solution has the potential to make a real difference in the lives of travelers. Our integrated service not only provides travelers with important information and alerts, but it also helps to prevent emergencies from occurring in the first place.
